Shipping policy
SHIPPING POLICY
Phase Zero Co ships orders to the shipping address provided during checkout.
SHIPPING COSTS
Available shipping methods and applicable shipping charges are calculated and displayed at checkout before you complete your purchase.
ORDER PROCESSING
Orders require processing before shipment.
Because products, order volume, and fulfillment requirements can vary, processing time is separate from carrier transit time. Any delivery estimate displayed at checkout or provided by a shipping carrier is an estimate and is not guaranteed.
Once an order has shipped, available tracking information will be sent using the contact information associated with your order.
DELIVERY ESTIMATES
Shipping and delivery estimates are provided for convenience and may be affected by carrier delays, weather, service interruptions, destination, holidays, or other circumstances outside Phase Zero Co's control.
A delayed carrier scan does not necessarily mean that a package has been lost.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping information, contact us at support@phasezeroco.store as soon as possible.
We will make a reasonable effort to update the address when an order has not yet entered fulfillment, but address changes cannot be guaranteed after an order has been submitted or shipped.
LOST, DAMAGED, OR INCORRECT ORDERS
If your package arrives damaged, you receive the wrong item, or you believe there is an issue with your shipment, contact us at support@phasezeroco.store with your order information and relevant details.
We will review the issue and work with you on the appropriate next steps.
Once a package has been transferred to the shipping carrier, carrier delays and service interruptions can occur outside our direct control. We will assist with available shipment information when reasonably possible.
RETURNS
Shipping and return eligibility are separate matters.
For information about return eligibility, return shipping charges, restocking fees, damaged items, and refunds, please review our Refund Policy.
CONTACT
Questions about an order or shipment can be sent to:
Phase Zero Co
support@phasezeroco.store