Refund policy
RETURN & REFUND POLICY
Phase Zero Co accepts eligible apparel returns requested within 30 days of delivery.
To be eligible for a return, an item must be unworn, unused, and returned in the same condition in which it was received, with any original tags and packaging included where applicable. Proof of purchase is required.
To start a return, contact us at support@phasezeroco.store before sending any item back. If your return is accepted, we will provide return instructions, including where the item should be sent. Items returned without prior authorization may not be accepted.
APPAREL RETURNS
Eligible apparel may be returned within 30 days of delivery.
Approved non-defective apparel returns are subject to:
• A $4.99 return shipping charge.
• A 10% restocking fee deducted from the merchandise refund.
Original shipping charges are not refundable unless the return is the result of an error by Phase Zero Co or the item arrived defective or damaged.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery and contact us as soon as possible if an item is defective, damaged, or incorrect.
If we determine that the item arrived damaged, defective, or was sent incorrectly, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Return shipping charges and restocking fees do not apply when the return is approved because of a verified defect, damage, or fulfillment error.
NOVELTY ITEMS
Novelty items, including stickers, drinkware, notebooks, and similar products, are eligible for return only when the item has a manufacturer defect, arrives damaged, or an incorrect item was sent.
Contact us before returning any novelty item.
SALE ITEMS AND GIFT CARDS
Sale items and gift cards are final sale and are not eligible for return or refund, except where otherwise required by applicable law.
EXCHANGES
We do not process direct exchanges.
If you would like a different size, color, or product, request a return for the eligible original item. Once the return is accepted, you may place a separate order for the replacement item.
REFUNDS
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the eligible refund amount will be returned to your original payment method. Applicable return shipping charges and restocking fees will be deducted from the refund as described above.
Approved refunds are submitted to the original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed approval of your refund, contact us at support@phasezeroco.store.
QUESTIONS
For return or refund questions, contact:
Phase Zero Co
support@phasezeroco.store